It is crucial to establish regular contact with the client and to have a good control on the movements by offering a well-trained and qualified staff at the disposal of the customer, being responsible for both - imports and exports processes according to tailor-made procedures by each company. This may be performed either inside the customer’s plan (implanted ECC staff) or through direct customer’s dedicated team. This way we can provide complete processmanagement made by professionals of the area, with attractive fixed costs reduction. Long-lasting partnership with several customers has proven the effectiveness of this in-house implementation service in the international logistics area.